This policy applies to paid services offered on Furfinder, including Maker Pro subscriptions and visibility boosts.

Billing management is available from your account on the Billing page (/dashboard/billing).

By using a paid service, you acknowledge and accept this Refund Policy and the Terms of Service.

If you are a new subscriber without an existing Stripe customer profile, your first month of Maker Pro is offered at no charge.

You do not need to add a payment method to start the trial. Pro features are available for the duration of the trial period.

When the trial ends, your subscription is paused until you choose to continue. To keep Maker Pro active, open the Billing page and use the Stripe customer portal to add a payment method and resume your subscription.

• No payment method is required to start the free trial
• After the trial, access pauses until you add a payment method via the Stripe portal
• You can manage payment methods and invoices from the Billing page at any time

An active paid Maker Pro subscription can be cancelled at any time from the Billing page, either directly or through the Stripe customer portal.

Cancellation stops future renewals. You keep Pro access until the end of the current billing period already paid for.

Maker Pro subscription payments are not refundable, including partial refunds, once a billing period has started.

Visibility boosts are digital services activated immediately after payment to provide instant promotional exposure.

You can cancel an active visibility boost and request a full refund directly from the Billing page within 2 hours of purchase.

When a refund is confirmed, the boost is deactivated immediately and the payment is returned using the original payment method where technically possible.

• Refund window: 2 hours from purchase
• Self-service: use "Request Refund" on the Billing page while the window is open
• After the refund window closes, boost purchases cannot be cancelled or refunded

Eligible visibility boost refunds initiated from the Billing page are processed automatically.

Depending on your bank or payment provider, it may take a few business days for the refunded amount to appear on your statement.

Nothing in this policy limits mandatory consumer rights provided by applicable law.

If a technical issue attributable to Furfinder prevents proper delivery of a paid service, contact support so we can review the case and offer an appropriate remedy where applicable.

Visibility boost refunds within the eligible window are handled self-service on the Billing page.

For billing questions, subscription access issues, or other support requests, contact us with your account email and relevant transaction details.

Support email: [email protected].

In case of unresolved dispute, consumers may use a consumer mediator in accordance with applicable law.

Consumers may also use the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

This policy may be updated at any time to reflect legal, technical, or business changes.

The version published on this page is the current version in force.