This policy applies to paid services offered on Furfinder, including subscriptions and visibility boosts.

By purchasing a paid service, the user acknowledges and accepts this Refund Policy and the Terms of Service.

Subscriptions are subject to a 14-calendar-day withdrawal period starting from the initial purchase date, unless the user explicitly requests immediate execution at checkout under the conditions below.

At checkout, a mandatory waiver checkbox is presented for immediate activation: "I request immediate activation of the subscription and expressly waive my 14-day withdrawal right."

• Deferred activation subscription: refundable within 14 calendar days, provided activation has not started
• Immediate activation subscription with waiver accepted: no withdrawal refund after payment, except mandatory legal guarantees
• Refund request deadline (where eligible): 14 calendar days from purchase

When a request is eligible, the refund is issued within 14 calendar days from the date the request is approved by support.

Refunds are made using the same payment method where technically possible.

Visibility boosts are digital services executed immediately after payment to provide instant promotional exposure.

Once a visibility boost has been paid and activated, it cannot be cancelled or refunded, including partial refunds.

Nothing in this policy limits mandatory consumer rights provided by applicable law.

If a technical issue attributable to Furfinder prevents proper delivery of a paid service, support will review the case and may offer an appropriate remedy.

Refund requests must be sent to support with all relevant payment details.

For faster processing, include your account email, transaction reference, purchase date, service concerned, and send your request to: [email protected].

In case of unresolved dispute, consumers may use a consumer mediator in accordance with applicable law.

Consumers may also use the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

This policy may be updated at any time to reflect legal, technical, or business changes.

The version published on this page is the current version in force.